TERMS of SERVICE

-ENRICHMENT, SAFETY & WELLBEING-

Grala Pet Care Group provides individualized enrichment experiences designed around each senior dog’s current abilities, interests, comfort, and wellbeing. Because senior dogs may experience changes in mobility, stamina, cognition, vision, hearing, health, and behavior, activities may be adapted at any time based on your dog’s needs and what they communicate to us during their appointment.

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Client Disclosure: 
Clients are responsible for providing accurate and current information regarding their dog’s health, mobility, behavior, physical limitations, sensory changes, veterinary restrictions, and any other condition that may affect participation in enrichment activities. Please let us know about meaningful changes before an appointment so we can thoughtfully adapt your dog’s experience.​

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Individualized Enrichment:  
Enrichment is never one-size-fits-all. Depending upon the service selected and your dog’s individual needs, activities may include cognitive games, scent-based exploration, gentle movement, outdoor experiences, stroller outings, sensory activities, interactive engagement, and opportunities for rest and relaxation. Activities are selected and adjusted for the individual dog and may vary from one appointment to the next.​

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Your Dog Sets the Pace:  
Participation is always guided by your dog’s comfort, willingness, energy, and abilities that day. Your dog will never be required to complete a particular activity or pushed to continue when showing signs of fatigue, discomfort, fear, stress, or disinterest. Activities may be modified, substituted, shortened, or discontinued whenever the Specialist believes doing so is in your dog’s best interest. 

Outdoor Activities & Weather:  
Outdoor portions of an enrichment experience are offered only when conditions are appropriate for the individual dog. Weather, temperature, air quality, ground conditions, mobility, stamina, and other safety considerations may result in an outdoor activity being shortened, modified, moved indoors, or replaced with another appropriate enrichment activity.

When weather or travel conditions make it unsafe for a Specialist to reach the Client’s home, Grala Pet Care Group may cancel or reschedule the appointment. Because Grala provides scheduled enrichment services rather than essential pet sitting or custodial care, responsibility for the dog’s routine care remains with the Client.​​

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Leashes, Gates & Outdoor Safety:  
Dogs participating in outdoor activities must have safe, appropriately fitted walking equipment available. Retractable leashes will not be used during Grala appointments. Dogs will remain appropriately secured whenever outdoors unless within a safely enclosed area.

Clients are responsible for maintaining gates, fencing, walking equipment, and other areas or equipment intended for their dog’s use in reasonably safe condition. Grala Pet Care Group may decline to use an outdoor area or piece of equipment that a Specialist believes cannot be used safely and will adapt the enrichment experience when possible.​

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Force-Free & Fear Free®-Informed Handling:  
Grala Pet Care Group uses gentle, force-free and Fear Free®-informed handling practices designed to support the dog’s physical and emotional comfort. Electronic or shock collars and other aversive equipment will not be used as part of a Grala enrichment experience.

​When equipment available in the home is not appropriate for an activity, the Specialist may select another suitable activity rather than compromise the dog’s comfort or safety.

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Safety During Appointments:  
While Grala Pet Care Group specializes in senior dogs, individual dogs may respond differently to unfamiliar people, activities, environments, equipment, touch, or changes in routine. Specialists continually observe the dog’s comfort and behavior and may adjust their approach when appropriate.

If at any time a Specialist determines that continuing an activity or appointment would create an unreasonable risk to the dog, Specialist, or another person, the activity or appointment may be modified, paused, or discontinued. When appropriate, Grala Pet Care Group will discuss what occurred with the Client and whether accommodations may help support successful future appointments.

 

Medical Emergencies:  
Grala Pet Care Group provides non-medical enrichment services and does not diagnose, treat, or provide veterinary care. However, unexpected illness or injury may occur during an appointment.

In the event of an apparent medical emergency, Grala Pet Care Group will make reasonable efforts to contact the Client immediately. If the Client cannot be reached and the circumstances reasonably require prompt veterinary attention, the Client authorizes Grala Pet Care Group to seek appropriate emergency veterinary care on the dog’s behalf. All veterinary expenses remain the responsibility of the Client.

Grala Pet Care Group is not responsible for complications resulting from a dog’s pre-existing medical condition or from treatment provided by a licensed veterinary professional, except to the extent otherwise required by applicable law.
 

Standard of Care & Liability:  
Grala Pet Care Group will exercise reasonable care while providing enrichment services. Clients acknowledge that normal activities such as walking, movement, outdoor exploration, interaction with enrichment equipment, play, and other age-appropriate activities may involve inherent risks that cannot be completely eliminated.

To the extent permitted by applicable law, Grala Pet Care Group is not responsible for injury, illness, loss, or other harm arising from these inherent risks or from a dog’s pre-existing or undisclosed medical, behavioral, or physical conditions, except to the extent caused by the negligence or willful misconduct of Grala Pet Care Group or its team members.

 

-HEALTH & VACCINATION REQUIREMENTS-

Because Grala Pet Care Group works exclusively with senior dogs, we understand that health needs, vaccination schedules, and veterinary recommendations may vary considerably from one dog to another. Our goal is to support each dog's wellbeing while maintaining a safe environment for our clients, their dogs, and our Specialists.

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Vaccinations:  
Dogs must be current on vaccinations as required by applicable law. Other vaccinations should be maintained in accordance with the recommendations of the dog's veterinarian based on the dog's age, health, lifestyle, and individual risk factors.

Clients may be asked to provide current vaccination records or other veterinary documentation when reasonably necessary to verify compliance with applicable requirements or to help Grala Pet Care Group safely plan enrichment activities for their dog. 

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Health Information:  
Clients are responsible for providing accurate information about their dog's current health and any conditions that may affect participation in enrichment activities. This includes relevant medical conditions, mobility limitations, injuries, recent surgeries, veterinary restrictions, medications, cognitive or behavioral changes, and changes in vision or hearing.

Please notify Grala Pet Care Group of any significant change before your dog's next appointment so activities can be appropriately adapted.

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Illness & Contagious Conditions:  
Please notify Grala Pet Care Group before an appointment if your dog—or another animal in the household—has a known or suspected contagious, infectious, parasitic, or zoonotic condition that could reasonably pose a risk to our Specialists or other canine clients.

Appointments may be postponed when necessary to reduce the risk of transmission and may resume once the condition has been appropriately addressed or, when appropriate, veterinary clearance has been provided.

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Flea & Tick Infestations:  
Dogs should be maintained with parasite prevention appropriate to their individual health and veterinary recommendations. If an active flea or tick infestation is discovered, the appointment may be discontinued or postponed until the infestation has been appropriately addressed.​​

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Veterinary Recommendations:  
Grala Pet Care Group may modify, postpone, or discontinue an enrichment activity or appointment when a dog's health or physical condition appears to warrant veterinary evaluation before enrichment can safely continue. When a veterinarian has placed restrictions on a dog's activities, those restrictions must be shared with Grala and will be respected during appointments.

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Ongoing Health Changes: 
Because senior dogs' needs can change over time, Clients agree to keep their dog's information current and notify Grala Pet Care Group of significant health changes, new medications, injuries, surgeries, behavioral or cognitive changes, sensory changes, or new veterinary restrictions before the next scheduled appointment.​

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-INITIAL CONSULTATION & ASSESSMENT-

Following an initial phone prequalification, prospective clients who appear to be a good match for Grala Pet Care Group services will be invited to schedule a one-hour Initial Consultation & Assessment (excluding Caregiver Coaching sessions). This relaxed, in-home meeting gives us an opportunity to get to know you and your dog, learn about their personality, routines, physical abilities, sensory changes, enrichment interests, and individual needs, and determine whether our practice is the right fit for your family.

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To allow sufficient time for thoughtful planning and preparation, the Initial Consultation & Assessment must be scheduled at least ten (10) days before your dog's first enrichment appointment.

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Before Your Consultation:  
Once your Initial Consultation & Assessment has been scheduled, Grala Pet Care Group will create your client and pet profiles. You will receive an email with instructions for accessing your secure Grala Client Portal, where you can review the information already provided and complete the remaining requested information about your dog. 

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This includes health and veterinary information, medications, care instructions, routines and preferences, and at least one reliable Emergency Contact who may be contacted if you cannot be reached during a scheduled appointment or in the event of an unexpected situation involving your dog or home.

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All requested profile information should be completed no later than three (3) business days before the Initial Consultation & Assessment so we have adequate time to review it beforehand.

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Getting to Know Your Dog:  
During the consultation, we'll talk about your dog's daily life, personality, favorite activities, physical abilities, mobility, sensory changes, cognitive or behavioral changes, and anything that may contribute to their comfort, confidence, and enjoyment.

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We'll also spend time observing and interacting with your dog at their own pace. Depending on their comfort and abilities, this may include gentle enrichment, scent exploration, movement, quiet companionship, or a brief outdoor experience. The goal isn't to test your dog, but simply to begin getting to know who they are and what they enjoy.

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​Planning Their Enrichment:  
What we learn during the consultation helps us thoughtfully select and adapt enrichment experiences for your dog. Because senior dogs can change over time, activities and recommendations may naturally evolve as we get to know your dog and as their interests, abilities, mobility, sensory needs, or health change.

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Practice Compatibility:  
The consultation also gives both you and Grala Pet Care Group an opportunity to determine whether our practice feels like the right fit. If we believe your dog's needs fall outside the scope of our services or cannot be safely or appropriately supported through our enrichment practice, we may recommend that another type of professional or service would be better suited to their needs.

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-HOME ACCESS & CLIENT PRESENCE-

Grala Pet Care Group provides scheduled, one-hour enrichment appointments in your dog's home and surrounding environment. Clients are welcome to be home during appointments or may choose to provide an approved method of access when they will be away.​

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Client Presence:  
Clients are always welcome to be present during their dog's enrichment appointment. Some dogs may enjoy having their family nearby, while others may engage more independently with their Specialist when given a little space. We will work together to determine what helps your dog feel most comfortable and receive the greatest benefit from their experience.

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Home Access:  
When the Client will not be home, a reliable method of entry must be arranged in advance. This may include a physical key, electronic lock or keypad code, garage entry, or another mutually agreed-upon secure access method.

Clients are responsible for ensuring that access information is current and that the selected entry method is functioning on the day of the appointment. Please notify Grala Pet Care Group before your appointment if access instructions or codes have changed.

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Keys: 
Clients who prefer to provide a physical house key may choose to have that key securely maintained by Grala Pet Care Group for future appointments. Keys kept on file will be identified through a confidential coding system rather than with the Client's name or address. 

Clients who do not wish to keep a key on file may arrange another approved method of access for each appointment.

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Unable to Access the Home: 
If a Specialist is unable to enter the home at the scheduled appointment time, we will make a reasonable attempt to contact the Client and resolve the issue.

Because appointments are individually scheduled and time is reserved specifically for your dog, we may be unable to extend the appointment or delay subsequent appointments if access cannot be obtained promptly. If we are ultimately unable to enter the home, the appointment will be considered cancelled and the applicable cancellation policy will apply.

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Home Security:  
Clients are responsible for providing any necessary instructions for alarm systems, electronic locks, gates, or other home-security features that may affect entry or departure. Grala Pet Care Group will make reasonable efforts to follow all access and security instructions provided by the Client.​

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-INDOOR CAMERAS AND PRIVACY-
 

We understand that many families use indoor security cameras, pet cameras, and other monitoring devices in their homes. These devices are welcome during Grala Pet Care Group appointments. We simply ask that their presence be disclosed so our Specialists are aware when they are working in a recorded area.​

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Camera Disclosure: 
Clients agree to disclose indoor cameras and audio/video recording devices located in areas where Grala Pet Care Group appointments may take place. Cameras may remain in operation throughout the appointment.

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Privacy: 
Recording devices may not be placed in bathrooms or other areas where a Specialist would reasonably expect personal privacy.

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Use of Recordings:  
Recordings obtained through a Client's home-monitoring system are intended for personal household use. Images, audio, or video of Grala Pet Care Group Specialists may not be publicly posted, distributed, used for promotional or commercial purposes, or shared on social media without prior consent, except where otherwise permitted by law.

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Undisclosed Recording Devices:  
If an undisclosed recording device is discovered in an area where a Specialist is working, we may discuss the device with the Client and determine whether any changes are needed before future appointments. Recording in an area where there is a reasonable expectation of personal privacy may result in the appointment being discontinued.

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-HOME SECURITY & THIRD-PARTY ACCESS-
 

We understand that everyday life continues during your dog's enrichment appointments and that family members, household staff, contractors, or other visitors may occasionally be present. Whenever possible, we simply ask that Grala Pet Care Group be made aware in advance of anyone expected to enter or work on the property during a scheduled appointment.​

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Expected Visitors:  
Clients are encouraged to let us know when another person or service provider is expected during an appointment, particularly when their presence may affect access to the home, outdoor areas, gates, or your dog's comfort and participation.​

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Unexpected Individuals:  
If a Specialist encounters an unexpected individual on the property, they may contact the Client when necessary to confirm that person's presence or determine how best to proceed with the appointment.

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If the Specialist is unable to reasonably determine that the environment is safe, the appointment may be modified or ended.

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Home & Property Security:  
Clients are responsible for ensuring that doors, gates, fences, alarm systems, and other relevant home-security features are functioning appropriately for the activities planned during the appointment.

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If another person enters, exits, opens a gate or door, or otherwise affects the security of the property during an appointment, Grala Pet Care Group is not responsible for circumstances outside our reasonable control.

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Safe Appointment Environment:  
Our goal is to provide your dog with an environment in which they can comfortably participate in their enrichment experience. If activity within or around the home is making an activity difficult or stressful for your dog, the Specialist may adapt the session, move to another appropriate area, or choose a different enrichment experience.

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Specialist Safety:  
A Specialist may modify or end an appointment if they reasonably believe that a person, animal, condition within the home, or activity occurring on the property presents a safety concern. When appropriate, we will communicate with the Client about what occurred and any changes that may help future appointments go smoothly.

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-LIABILITY & PROPERTY CARE-

Grala Pet Care Group treats every Client's home and property with care and respect. While our primary responsibility during an appointment is your dog's safety, comfort, and enrichment experience, we will also take reasonable care while working within your home and surrounding property.

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Property Care: 
Grala Pet Care Group is not responsible for damage caused by a pet's behavior, pre-existing conditions within the home or property, household maintenance issues, equipment or utility failures, or circumstances outside our reasonable control.

Nothing in this Agreement limits responsibility for damage directly caused by the negligence or willful misconduct of Grala Pet Care Group or its Specialists.

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Pet Accidents:  
We understand that accidents happen, particularly with senior dogs. If your dog has an accident during an appointment, we will make a reasonable effort to clean the affected area using Client-provided cleaning supplies and within the time available during the scheduled session.

Please let us know where appropriate cleaning supplies are kept and whether any surfaces in your home require special care.

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Household Concerns:  
If a Specialist notices something concerning during an appointment—such as a water leak, unusual odor, open door or gate, loss of power, or another condition that may affect your dog or home—we will make reasonable efforts to notify you.

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When appropriate and safe to do so, we may also take simple, reasonable steps to help prevent immediate harm, such as closing a door, moving your dog away from an affected area, or shutting off an accessible water source.

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​Household Emergencies:  
In the unlikely event of a serious household emergency, such as a fire, gas leak, significant flooding, or other immediate danger, the Specialist's first priority will be personal safety and the safety of the dog in our care.

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When it can be done safely and reasonably, we will assist your dog away from immediate danger, contact emergency services when appropriate, and make reasonable efforts to reach you and/or your designated Emergency Contact.

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A Specialist is never expected to enter or remain in an unsafe environment or place themselves at risk in an attempt to protect pets or property.

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-PET & HOUSEHOLD SUPPLIES-

Grala Pet Care Group provides the enrichment equipment and activity supplies used as part of our specialized enrichment experiences. Clients are responsible for providing any personal items or household supplies specifically needed for their dog's appointment.

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Client-Provided Items: 
Please ensure that your dog's properly fitted collar or harness, standard leash, waste bags, appropriate cleaning supplies, and any other personal items discussed during the Initial Consultation & Assessment are available and easily accessible.
 

Walking & Safety Equipment:   
Any collar, harness, or leash provided for use during an appointment should be properly fitted and in safe working condition. Grala Pet Care Group may choose not to use equipment that appears damaged, improperly fitted, or unsuitable for the planned activity.

Retractable leashes will not be used during Grala Pet Care Group appointments. When needed, a safe alternative may be used with the Client's permission.
 

Missing or Unavailable Items: 
If something needed for a planned activity is unavailable, we'll make reasonable efforts to adapt the session whenever it is safe and appropriate to do so. 

If an item is necessary for your dog's safety or for a particular activity, that portion of the session may be modified or replaced with another appropriate enrichment activity.

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-PAYMENTS & BILLING-

Grala Pet Care Group uses secure electronic billing through the Grala Client Portal. All active Clients are required to maintain a valid payment method on file and remain enrolled in AutoPay. Payments for scheduled appointments will be processed automatically according to the billing schedule outlined below.

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Payment Methods:  
Credit cards, debit cards, and other electronic payment methods made available through the Client Portal may be accepted. Cash may be accepted for gratuities only.

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Recurring Enrichment Appointments:  
Clients with recurring weekly appointments are billed in advance for the following week's scheduled sessions. Only appointments scheduled for the upcoming service week will be included in the weekly charge. AutoPay will automatically process the payment method on file according to Grala Pet Care Group's recurring billing schedule.

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​Individual Enrichment Appointments: 
Enrichment appointments scheduled outside of a recurring weekly schedule are paid in full once confirmed by Grala Pet Care Group. When an appointment is requested through the Client Portal, the request is subject to review and availability. Once approved and confirmed, AutoPay will process the payment method on file. 

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​Caregiver Coaching: 
Payment in full is required to confirm Caregiver Coaching appointments and will be processed using the payment method on file. 

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Failed Payments: 
If scheduled payment cannot be processed, we'll contact you so the payment method can be updated. Upcoming appointments may be placed on hold until payment has been successfully completed.

Appointment times are reserved specifically for each Client family and cannot be guaranteed while payment remains outstanding.

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-HOLIDAYS-

Grala Pet Care Group operates on a Monday–Friday schedule throughout most of the year. While the practice is closed on certain holidays and during our annual year-end practice break, appointments are available on select federally observed weekday holidays.

Holiday Appointments:  
Grala Pet Care Group offers appointments on the following holidays:
 

• Martin Luther King Jr. Day
• Presidents Day
• Juneteenth
• Columbus Day / Indigenous Peoples' Day
• Veterans Day

 

Appointments on these days are offered during our regular business hours and are subject to availability.

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Recurring Appointments: 
Clients with a regularly scheduled enrichment appointment that falls on one of the holidays listed above may keep their usual appointment as scheduled. If the Client does not wish to schedule services on that holiday, our regular Cancellation & Refund Policy applies.​

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Annual Practice Break:
Grala Pet Care Group closes for the final two weeks of each calendar year. Recurring appointments that fall during the annual practice break will not be scheduled or billed. Regular appointments will resume when the practice reopens in the new year.

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-CANCELLATIONS & REFUNDS-

Because Grala Pet Care Group maintains a limited Client roster and reserves appointment times specifically for each dog, adequate notice is important when an appointment needs to be cancelled. Late cancellations may leave a reserved appointment time that cannot reasonably be offered to another Client.

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• 3 Business Days or More Notice: 
  Appointments cancelled at least three (3) business days before the scheduled appointment are eligible for a full refund.
   

• Less Than 3 Business Days Notice:
  Appointments cancelled with less than three (3) business days' notice are non-refundable. 
   

• Submitting a Cancellation:
  Cancellation requests may be submitted through the Grala Client Portal. A cancellation is considered received when it has been submitted through the Client Portal and acknowledged by Grala Pet Care Group. Cancellation eligibility will be based on the date and time the request was originally submitted.
   

• Business Days:
  For purposes of this cancellation policy, business days are Monday through Friday, excluding days Grala Pet Care Group is closed. Saturdays, Sundays, and recognized practice closures are not counted when determining the cancellation-notice period.
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• Unexpected Emergencies: 
  We understand that genuine emergencies can occur with little or no notice. In these circumstances, Grala Pet Care Group may waive the cancellation policy and issue a refund at our discretion.
   

• Cancellations by Grala Pet Care Group: 
  If Grala Pet Care Group must cancel an appointment, the Client will receive a full refund.​​

-INCLEMENT WEATHER-

The safety of our Clients, their dogs, and our Specialists always comes first. Because Grala Pet Care Group provides enrichment services rather than essential pet care, appointments will not take place when weather or travel conditions make it unsafe to reach a Client's home.

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Weather-Related Cancellations:  
Grala Pet Care Group may cancel or reschedule appointments due to severe weather, hazardous road conditions, snow or ice, flooding, severe storms, or other conditions that make travel unsafe.

When Grala Pet Care Group cancels an appointment due to unsafe weather or travel conditions, the Client will receive a full refund.

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Weather-Related Service Adjustments: 
When travel remains safe but weather conditions make an outdoor activity inappropriate for the dog, the scheduled session may be adapted to provide safe indoor enrichment instead.

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-VETERINARY CARE & EMERGENCY AUTHORIZATION-

While every effort is made to provide safe, individualized care, medical emergencies can occur unexpectedly. The following emergency authorization applies when a Grala Pet Care Group Specialist is providing services without the Client or another responsible adult present in the home. If the Client or another responsible adult is present and able to assume responsibility for the dog, decisions regarding veterinary care, transportation, and treatment remain their responsibility.

If a dog becomes ill or injured while solely in the care of a Grala Pet Care Group Specialist, we will make reasonable efforts to contact the Client immediately.

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Emergency Veterinary Care: 
If the Client cannot be reached and the situation appears to require immediate veterinary attention, Grala Pet Care Group is authorized to seek care from the dog's Primary Veterinarian, designated Emergency Veterinary Hospital, or another appropriate veterinary facility when necessary.

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Emergency Contact: 
When appropriate, Grala Pet Care Group may also contact the Emergency Contact listed in the Client Profile for assistance with the dog's care or transfer of responsibility.

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Transportation: 
If immediate veterinary care is necessary and circumstances reasonably allow, a Grala Pet Care Group Specialist may transport the dog to an appropriate veterinary facility. The Client remains responsible for all veterinary treatment and other expenses charged by the veterinary facility in connection with the emergency. Grala Pet Care Group will remain with the dog when reasonably possible until care can be transferred to the Client, Emergency Contact, or veterinary facility.​

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Veterinary Authorization:  
Clients are responsible for providing accurate and current veterinary and Emergency Contact information within their Client Profile and completing any required emergency veterinary authorization prior to services.

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Financial Responsibility:  
All veterinary treatment and related medical expenses are the responsibility of the Client. Grala Pet Care Group does not advance or guarantee payment for veterinary services.

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Grala Pet Care Group is not responsible for the outcome of veterinary examinations, treatment, hospitalization, surgery, or other care provided by licensed veterinary professionals.

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-COMMUNICATION & AVAILABILITY-

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Clear and timely communication helps us provide consistent, individualized care for every dog and Client family we serve.

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Scheduling & Appointment Requests:  
Once a Client has completed the Initial Consultation & Assessment and has been accepted for ongoing services, appointment requests may be submitted through the Grala Client Portal or by contacting Grala Pet Care Group directly. Requests must be made at least three (3) business days in advance and are always subject to availability.

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Submitting an appointment request does not reserve or guarantee an appointment. An appointment is considered scheduled only after it has been confirmed by Grala Pet Care Group and any required payment has been received or arranged according to the Client's established billing schedule.

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Changes & Cancellations:
Requests to change or cancel an existing appointment must be submitted using the appropriate scheduling or cancellation feature within the Client Portal or by contacting Grala Pet Care Group directly.

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Appointment changes or cancellations mentioned in Pet Journal responses, general portal messages, or other informal communications are not considered official scheduling requests and will not modify an existing appointment. Cancellations remain subject to the Cancellation & Refund Policy outlined in this Agreement.

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Communication with Specialists:
We value the relationships that naturally develop between our Clients and Specialists, and Clients are always welcome to communicate with their Specialist about their dog's experiences and enrichment sessions.

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To keep scheduling and Client records accurate, however, appointment requests, cancellations, schedule changes, and other administrative matters must be handled through the Client Portal or the practice's main business line rather than through a Specialist's personal contact information. Specialists are not authorized to independently schedule, reschedule, or cancel appointments.

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General Communication:  
The Grala Client Portal may be used for routine communications, Client and dog profile information, forms, documents, and other non-urgent matters.

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For matters requiring immediate or time-sensitive attention regarding a dog with an appointment taking place that day, Clients should contact Grala Pet Care Group directly by telephone rather than relying solely on electronic communication.

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Response Times:  
Because our Specialists provide individualized, one-on-one care throughout the business day, telephone calls and electronic communications may not always be answered immediately while a Specialist is with another dog. Voicemails and messages will be reviewed and responded to as soon as reasonably possible.

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Keeping Information Current:  
Clients are responsible for keeping their Client Profile current, including contact information, Emergency Contact information, veterinary information, home access instructions, and any changes regarding their dog that may affect the safety or appropriateness of scheduled enrichment services.

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-PHOTOGRAPHY & MEDIA-

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During scheduled services, Grala Pet Care Group may take photographs and short videos of your dog to document activities, share moments from their session, and provide private updates through the Grala Client Portal.

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Private Client Updates: 
Photographs and videos taken as part of your dog's scheduled services may be shared privately with you through the Client Portal as part of your dog's Pet Journal or other service updates. These images will not be used publicly unless you have provided permission for public use.

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Public Media Consent: 
Clients may choose whether Grala Pet Care Group has permission to share photographs or videos of their dog on our website, social media, educational materials, or other Grala Pet Care Group communications. Public use is entirely optional and will be based on the Client's media consent selection within their Client Profile.

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Privacy: 
Grala Pet Care Group will not publicly share the Client's full name, home address, house number, or other information that could reasonably identify the Client's home or location.

 

Changing Your Preference:  
Clients may change their public media consent preference at any time by updating their selection within the Client Portal or contacting Grala Pet Care Group.

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-LIMITATION OF LIABILITY-

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Client-Provided Information: 
Grala Pet Care Group relies upon the Client to provide complete and accurate information regarding their dog's health, physical condition, behavior, sensitivities, triggers, bite history, handling preferences, and any other information relevant to the safe and appropriate provision of services. Grala Pet Care Group is not responsible for injury or damage resulting from conditions or behavior that could not reasonably have been anticipated based upon the information provided by the Client.

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Limitation of Liability: 
To the fullest extent permitted by applicable law, any liability of Grala Pet Care Group arising directly from services provided will be limited to the amount paid for the specific service giving rise to the claim, except to the extent such limitation is prohibited by applicable law.

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Nothing in this Agreement limits or waives any rights or remedies that cannot legally be limited or waived under applicable law.