PRIVACY POLICY
Grala Pet Care Group is committed to respecting and protecting the privacy of our Clients. This Privacy Policy explains the types of information we may collect, how that information may be used, and the steps we take to responsibly protect the information entrusted to us.
Information We Collect
Grala Pet Care Group may collect information that you voluntarily provide to us, including your name, telephone number, email address, home address, information about your dog, veterinary and emergency contact information, service preferences, communications, and other information reasonably necessary to evaluate, arrange, and provide our services.
Information may be provided directly to Grala Pet Care Group through our website, by telephone, during any of our consultations or appointments, or through the Grala Client Portal.
Payment information may be processed through third-party payment providers and Client management systems used by our practice.
What will Grala Pet Care Group do with your information?
Grala Pet Care Group uses personal information to communicate with Clients, respond to inquiries, manage Client accounts, provide and administer services, process payments, maintain appropriate service records, and support the operation of our practice.
We do not sell or rent your personal information.
Information may be shared with trusted service providers when reasonably necessary to operate our website, Client Portal, payment processing, communications, or other business systems. These providers may access information as necessary to perform services on our behalf or as otherwise permitted or required by law.
We may also disclose information when reasonably necessary to comply with applicable law, respond to a lawful request, protect the safety or welfare of a Client or pet, or protect the rights and safety of Grala Pet Care Group and its team members.
Website & Technical Information
When you visit our website, certain technical information may be collected automatically, such as your IP address, browser or device information, pages visited, and similar usage information.
This information may be collected through cookies or other technologies provided by our website platform and related service providers and may be used for website operation, security, analytics, and performance.
Security
Grala Pet Care Group will always take reasonable administrative and technical measures to protect your personal information from any unauthorized access, disclosure, or use.
Access to Client information is limited to authorized individuals and service providers who require the information to perform legitimate business functions.
While we take reasonable measures to safeguard information entrusted to us, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
Your Data in the Grala Pet Care Group Client Portal
Grala Pet Care Group uses Precise Petcare as its Client management platform for Client and pet profiles, service information, forms and agreements, private service updates, billing, and other administrative functions.
Information entered into or maintained within the Client Portal may also be subject to Precise Petcare's own privacy practices and policies.
Grala Pet Care Group does not control Precise Petcare's independent privacy or security practices. Clients are encouraged to review Precise Petcare's Privacy Policy for additional information regarding how information is collected, stored, and processed through its platform.
Changes to This Privacy Policy
Grala Pet Care Group may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we use. The current version of this Privacy Policy will be maintained on our website.
Questions About Your Privacy
Clients with questions regarding this Privacy Policy or the information maintained by Grala Pet Care Group may contact us directly.